IT Operations Optimization, Business Service & SLA Management

” Give your business an edge with superior solutions
for Customer Experience & Operational Efficiency “

SYNTAX software and consulting services enable enterprises and organizations to assure and enhance the performance, availability and efficiency of IT Operations & Service Level delivery.

In the digital economy, speed, innovation and quality have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can.

Whether your organization is in one of the sectors facing the most intense digital competition -insurance, banking, telecommunications, transportation & retail – or in a more traditional industry or public organization, how rapidly and successfully you embrace a service-driven digital transformation strategy will likely have a profound effect on your organization’s long-term viability and growth.

IT Operations Optimization, Business Service & SLA Management: itobsm@syntaxitgroup.com

Provide Service Management that works the way people want

With an approach that embraces teams, not tickets. With solutions based on automation, machine-learning and analytic insights to drive better productivity and informed decision-making across all IT processes, from incident management to release management. Empower and energize your modern workplace.

Take SLA Management to the next level of Business Value

Focus on contractual Service Level Management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents helping you better understand the impact of operational performance on your contractual obligations with SLA’s, OLA’s and Underpinning Contracts.

Communicate the value of the services delivered end-to-end, optimize performance of contractual service level agreements and identify service options that will help advance your business further.

Get a clear and complete view of Service Performance

Help IT manage more effectively the quality and availability of online services. Provide an end-to-end, real-time view of service delivery alongside innovative IT operations analytics to help transform operations from a technology silo monitoring team to a business aligned team that monitors services and assures their quality.

Discover your assets and their relationships in minutes with up to 100% accuracy

Discovery automates asset discovery and dependency mapping to better gain visibility into management of hardware, software, and services in multi-cloud and on-premises environments. It provides the trusted foundation for building service and application maps that enable digital transformation to be more aware, secure, and cost-transparent.

Stimulate user loyalty & Differentiate your Business in the App Economy

Application Performance Management (APM) is the practice of proactively managing the user-experience of applications. SYNTAX offers a comprehensive mobile-to-mainframe monitoring E.P.I.C. “Easy, Proactive, Intelligent and Collaborative” APM solution that is designed to help IT deliver critical business services with greater efficiency while delivering a seamless user experience.

Optimize your Infrastructure Efficiency while Reducing Costs

Delivering fast, reliable digital services is complicated: business demands innovation, rising costs eat into your IT budget & constrain innovation.

Optimize your infrastructure, whatever your challenges – from supporting new digital channels to driving down costs, so your infrastructure will cost less while doing more.

Put your customers first with Agile, Powerful & Comprehensive IT Monitoring

Provide 360-degree visibility into systems and infrastructure performance.

Create a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability and ensure that your customers are up and running.

Eliminate the need for disparate monitoring solutions, optimize operational efficiency while reducing the complexity, cost and hassle of having to use and integrate multiple tools.

Get a 360° view of your Data Center

Provide real-time monitoring of power distribution and use across your data centers, enabling you to measure, trend, alert and take action. Visualize and manage space and capacity, so that for better planning and optimization of the data center

operations. Prevent downtime with continuous monitoring, intelligent alerting and visibility into the data center and IT infrastructure.

Align IT Resources with Business Service Demand

Capacity Optimization provides visibility into the entire IT infrastructure – physical, virtual, containers and cloud- so IT can easily add, remove, or adjust compute, storage, network, and other IT infrastructure resources to meet changing application and service demands.

Optimize multi-cloud Resource Use & Cost

Gain visibility and control of cloud usage and costs. With multi-tenant views, budget owners, project owners and stakeholders stay informed and in control of the cloud operational budgets.

With automated recommendations and actions, cloud resource use remains optimized and eliminates wasted spend.

Eliminate Manual Work, Enforce Governance & Accelerate Service Delivery with IT Process Automation

Look at the big picture and automate tasks via workflows that span multiple applications, systems, or infrastructure with fewer resources and higher-quality, predictable outcomes.

Achieve Higher Quality with Application Release Automation

Automate complex, multi-tier release deployments through orchestration and promotion of applications from development through production. Address some of the most critical DevOps challenges by providing a continuous delivery solution that helps

improve visibility across the enterprise’s deployment chain. Speed up application release cycles and improve business and operational agility. Reduce costs of application deployments, and promote collaboration and alignment between Development and Operations.

Automate & Unify Batch Workload Automation

Schedule and manage every platform and application from a single point of control.

Automating the batch workload lifecycle is now easier and more efficient than ever before.

Workload Automation builds, changes, schedules, and monitors complex batch services all from one powerful location.

Simplify & Automate File Transfer Management in Hybrid & Multi-cloud Environments

Managed File Transfer puts you in control of file transfers with an intuitive graphical user interface to guide you through job definitions and ensure transfers are associated with comprehensive automated workflows.

Bring the Power of Artificial Intelligence to IT Operations (AIOps)

Combine Big Data and AI or Machine Learning functionality to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation.