Remote Workforce Response on COVID19

” A Community is strong because people help each other. We’re going to get through this, together. “

SYNTAX continues to prioritize health and safety while ensuring business continuity for customers and supporting their employees.

COVID-19 caused large organizations like Amazon, Facebook, Google and Microsoft, to ask their employees to stay out of the office. For both workers and their companies, this unexpected paradigm has significant consequences. More people telecommuting translates to much higher demand for more and different IT services. More tickets are coming in requesting new hardware, access to systems, and forgotten passwords. IT staff, who are often also working from home without their usual resources, must navigate this additional strain on their time, resources, and systems.

Engage on best ways to overcome current Business bottlenecks:
Remote Work, Increasing Requests, VPN Capacity, and more.

Manage your company’s operations and workforce remotely is a top-demand these days. It’s up to you to apply solutions in place that keep creativity, productivity, innovation and communication flowing, no matter where your employees spend their days.

Prepare your remote landscape:
Enable IT to verify their remote ecosystem readiness with a detailed breakdown of what your remote workers will need to have a successful digital experience. Gain real-time visibility into critical components such as security, VPN, device or versioning status before and during your remote transition.

Manage the Remote Working Experience:
Make use of remote working digital experience scores to gain a complete 360˚ view of your remote ecosystem to ensure remote employees are able to stay productive, collaborate with their colleagues, receive the necessary IT support and get the greatest digital experience.


Ensure Critical Services Performance:
Monitor your critical remote working services in real time & leverage dashboards, metrics and trend analysis of device types, collaboration tool performance, network response times and many more detailed breakdowns to facilitate remote diagnosis and remediation.


Engage for insight and support:
Engage with your remote workers to gather sentiment insight and facilitate the communication of technical or general announcements. Send out tailored Engage campaigns to check-in on remote employees to see better understand their situation and provide direct assistance.


Support Remote Employees:
Digital Workplace provides omni-channel support so employees can stay connected and request the services they need, including via Slackbot, Chatbot, SMS, and Skype.

Manage Mainframe Systems:
Console Management for zEnterprise® provides secure remote access, shares console sessions across networks, and consolidates messages and critical events.

Secure Remote Devices:
Client Management lets you remotely provision, secure, troubleshoot and fix end user devices, and deploy software updates to ensure employees have what they need to do their jobs.

Manage Changing Capacity Requirements:
Understand the volume of activity and ensure the required network and IT systems capacity is in place to handle the workload of your remote users with Capacity Optimization.

Monitor Infrastructure Health:
Operations Management monitors and alerts on the health of your infrastructure as well as the availability of applications required to support remote users.

Automate Frequent Requests:
Orchestration automates the handling of requests from remote users including resetting passwords, provisioning WiFi accounts, and accessing applications.

About SYNTAX IT Group